Customer Success Specialist
Apply NowShiftForce is a Versailles-based software company serving restaurants and hotels across the United States. Their flagship product, ShiftNote, is a manager logbook and employee scheduling platform built specifically for hospitality operators — helping multi-unit restaurant groups, hotels, resorts, and catering operations streamline team communication and build schedules in minutes.
It’s a small, focused team that operates with high trust and low bureaucracy. The people who thrive here take real ownership, use technology — including AI — to do their best work, and genuinely enjoy talking with hospitality operators all day.
Someone who came up in hospitality — restaurants, hotels, banquets, catering, events, resorts — and has a natural instinct for taking care of people and closing deals. You’re optimistic, high-energy, good with computers, and you use AI tools to make yourself better at what you do.
You’d start out helping existing customers and grow into leading new customer onboarding and eventually sales conversations. Performance creates real opportunity here — including a path to higher pay as you take on more.
When a 15-location restaurant group calls with a scheduling problem, you already know what a GM’s Saturday night looks like. When a hotel F&B director asks how to configure shift handoff, you’ve been in their shoes.
ShiftForce’s customers are hospitality operators — they trust other hospitality operators. That’s the edge this role gives you, and exactly the reason ShiftForce is looking specifically for this profile.
- Help existing customers by email, chat, and screen share
- Use AI tools daily (Claude, ChatGPT) to draft responses faster and research smarter
- Shadow the CEO on customer setup calls and sales demos
- Set up new customer accounts from a checklist you’ll be trained on
- Lead setup and configuration calls with new customers on your own
- Handle inbound trial requests end-to-end
- Build real relationships with customers you own
- Primary owner of onboarding across most new customers
- Handle inbound sales conversations for smaller deals
- Identify expansion opportunities in existing accounts
- Earn your way into real growth with real upside
- Hospitality background — restaurants, hotels, resorts, catering, events, or any combination
- Sales instinct — you’ve done sales or you know you’d be good at it
- Optimistic, high-energy personality — this job is talking with people all day
- Comfortable with computers and software — you’ve picked up multiple systems before and learn fast
- Uses AI regularly — ChatGPT, Claude, Gemini — you use it to draft, research, and get better. Not optional
- Screen shares confidently — Zoom, Google Meet, Loom — you’ve done it
- Self-starter — small team, no one micromanaging, you own your outcomes
- Strong written English and professional voice
- Saturday availability — AI handles routine tickets; you handle what matters
- Willing to commute to the Versailles, MO office Tuesday through Saturday
- Multi-unit hospitality experience
- Prior software or SaaS exposure
- HubSpot, Salesforce, or any CRM familiarity
- SQL, coding, or technical background — they’ll teach you
- Enterprise sales experience
- College degree
Include a short note — three paragraphs max — covering:
(a) Your hospitality background
(b) Why you’d be good at this job
(c) One specific example of a time you took care of a difficult customer or closed a sale you weren’t sure you’d close
(a) Navigate a website you use regularly — show your screen and explain what you’re doing
(b) Pitch something you love — a restaurant, hotel, or product. 60 seconds. Sell it
(c) Describe how you’ve used an AI tool — specifically, not vaguely
Send the video link in your email.
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